Shipping + Returns
Place an order with us and we will joyfully ship it to you within 7 business days thanks to our partnership with Shyp! After shipment, Shyp delivers within 2–5 business days. Once your Ivory + Ash items are on the way, you will receive an email notification from us that contains your tracking information.
We cannot accept returns, however we may offer replacements or store credit under certain circumstances. Please send us an email at [email protected] within 48 hours of receiving your order with any order concerns.
Please note that Ivory + Ash is not responsible for any additional shipping costs for attempted returns. We do not assume responsibility for reimbursement or compensation of returned packages lost in transit.
Please get in touch with us if you experience any issues with your order.